1. Introduction

Flow Myna Ltd ("Flow Myna," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered process mining platform.

Flow Myna is a company registered in the United Kingdom. We comply with the UK General Data Protection Regulation (UK GDPR) and, where applicable, the EU General Data Protection Regulation (EU GDPR).

2. Information We Collect

Account Information

When you create an account, we collect your name, email address, and authentication credentials through our identity provider (WorkOS). We may also collect your company name, job title, and profile picture if you choose to provide them.

Process Data

When you upload data for process mining analysis, we store and process this data on your behalf. This may include event logs, timestamps, activity names, case identifiers, and any additional attributes you choose to include. This data remains your property and is processed solely to provide our services to you.

Usage Information

We automatically collect information about how you interact with our platform, including pages visited, features used, AI copilot conversations, and performance metrics. This helps us improve our services and provide better support.

Technical Information

We collect device information, browser type, IP address, and other technical data necessary for security, fraud prevention, and service optimization.

3. How We Use Your Information

To provide, maintain, and improve our process mining platform
To process and analyze your uploaded data using our AI agents
To generate insights, visualizations, and recommendations
To respond to your inquiries and provide customer support
To send you service updates and important notifications
To detect, prevent, and address technical issues and security threats
To comply with legal obligations and enforce our terms

4. AI and Data Processing

Our platform uses artificial intelligence to analyze your process data. This includes:

Automated Data Mapping: AI agents analyze your uploaded files to understand data structure and create appropriate mappings
AI Copilot: Natural language processing to understand your questions and generate relevant filters, charts, and insights
Insight Generation: Automated analysis to identify bottlenecks, anomalies, and optimization opportunities

We use third-party AI providers (including OpenAI and Anthropic) to power these features. Data sent to these providers is processed in accordance with their privacy policies and our data processing agreements with them. We do not use your data to train AI models.

5. Data Storage and Security

Your data is stored securely using industry-standard encryption at rest and in transit. We use trusted infrastructure providers including:

Railway for application hosting and database services
Cloudflare R2 for file storage
WorkOS for authentication and identity management

We implement appropriate technical and organizational measures to protect against unauthorized access, alteration, disclosure, or destruction of your data.

6. Data Sharing

We do not sell your personal information or process data. We may share information with:

Service Providers: Third parties who assist in operating our platform (hosting, analytics, AI processing)
Workspace Members: Other members of your workspace can access shared datasets and projects
Legal Requirements: When required by law or to protect our rights and safety

7. Your Rights

Under UK GDPR and EU GDPR (where applicable), you have the right to:

Access the personal data we hold about you
Correct inaccurate personal data
Request deletion of your personal data
Object to or restrict processing of your data
Data portability - receive your data in a structured format
Withdraw consent at any time (where processing is based on consent)

To exercise these rights, please contact us at privacy@flowmyna.com.

8. Data Retention

We retain your account information for as long as your account is active. Process data you upload is retained until you delete it or close your account. We may retain certain information as required by law or for legitimate business purposes.

9. International Transfers

Your data may be transferred to and processed in countries outside the UK and EEA. When we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by relevant authorities.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Flow Myna Ltd

Email: privacy@flowmyna.com