Terms of Service

1. Acceptance of Terms

By accessing or using the Flow Myna platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

Flow Myna Ltd ("Flow Myna," "we," "us," or "our") is a company registered in the United Kingdom. These Terms are governed by the laws of England and Wales.

2. Description of Service

Flow Myna is an AI-powered process mining platform that helps organizations understand, analyze, and optimize their business processes. Our Service includes:

• Automated data mapping and transformation using AI agents
• Object-centric process mining and visualization
• AI copilot for conversational process analysis
• Automated insight generation and recommendations
• Collaborative workspaces and project management
• API access for programmatic integration

3. Account Registration

To use the Service, you must create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate. You are responsible for safeguarding your account credentials and for all activities that occur under your account.

You must notify us immediately of any unauthorized use of your account or any other breach of security.

4. Your Data

Ownership

You retain all rights to the data you upload to the Service ("Your Data"). Flow Myna does not claim ownership of Your Data.

License Grant

By uploading Your Data, you grant Flow Myna a limited, non-exclusive license to process, analyze, and display Your Data solely for the purpose of providing the Service to you. This license terminates when you delete Your Data or close your account.

Your Responsibilities

You are responsible for ensuring that Your Data does not violate any applicable laws or third-party rights. You represent that you have all necessary rights and permissions to upload and process Your Data through our Service.

5. Acceptable Use

You agree not to use the Service to:

• Violate any applicable laws, regulations, or third-party rights
• Upload data containing malware, viruses, or harmful code
• Attempt to gain unauthorized access to our systems or other users' data
• Interfere with or disrupt the integrity or performance of the Service
• Reverse engineer, decompile, or disassemble any part of the Service
• Use the Service to compete with Flow Myna
• Resell or redistribute the Service without our written consent

6. Subscription and Payment

Pricing

The Service is offered under various subscription tiers with different features and usage limits. Current pricing is available on our website. We reserve the right to modify pricing with 30 days' notice.

Payment

Paid subscriptions are billed in advance on a monthly or annual basis. Payment is due at the start of each billing period. We accept major credit cards and other payment methods as specified.

Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. We do not provide refunds for partial periods, except as required by law.

7. AI Services

Our Service uses artificial intelligence to analyze your process data and generate insights. You acknowledge that:

• AI-generated outputs are provided for informational purposes and should be reviewed before acting upon them
• We do not guarantee the accuracy, completeness, or reliability of AI-generated content
• You are responsible for decisions made based on AI-generated insights
• We use third-party AI providers subject to their respective terms of service

8. Intellectual Property

The Service, including its design, features, documentation, and underlying technology, is owned by Flow Myna and protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Service in accordance with these Terms.

All trademarks, logos, and service marks displayed on the Service are our property or the property of their respective owners.

9. Confidentiality

We will treat Your Data as confidential and will not disclose it to third parties except as necessary to provide the Service, as required by law, or with your consent. Our privacy practices are detailed in our Privacy Policy.

10. Limitation of Liability

To the maximum extent permitted by law, Flow Myna shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities arising from your use of the Service.

Our total liability for any claims arising from these Terms or the Service shall not exceed the amount you paid us in the twelve months preceding the claim.

11. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied. We do not warrant that the Service will be uninterrupted, error-free, or secure. We disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

12. Indemnification

You agree to indemnify and hold harmless Flow Myna, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

13. Termination

We may suspend or terminate your access to the Service at any time for violation of these Terms or for any other reason with reasonable notice. Upon termination, your right to use the Service ceases immediately. You may export Your Data before termination.

Sections relating to intellectual property, limitation of liability, indemnification, and governing law survive termination.

14. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by posting the updated Terms and updating the "Last updated" date. Your continued use of the Service after changes become effective constitutes acceptance of the modified Terms.

15. Governing Law and Disputes

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact Us

If you have any questions about these Terms, please contact us at: